Refund Policy
💛 Our Hassle-Free Refund Policy
We understand—it’s not always easy to shop online for mobility products. That’s why at Henmnii, we stand behind everything we sell with a clear, fair, and caring refund policy.
🧾 30-Day Peace-of-Mind Guarantee
If you're not 100% satisfied with your purchase, you can return it within 30 days of delivery, no questions asked. We want you to feel comfortable, not committed.
- Product must be unused and in its original packaging
- Returns must include all parts, manuals, and accessories
Try it. Feel it. If it’s not right for you, we understand.
📦 Easy Returns & Friendly Support
To start a return, just send an email to support@henmnii.com with:
- Your order number
- Reason for the return (optional)
- Photos (if product is defective or damaged)
Our team will respond within 1 business day and guide you step-by-step. No need to worry—we’re real humans and we’re here to help.
💡 Defects or Damaged Orders?
We take quality seriously. If your item arrives damaged or defective, we’ll send a free replacement or issue a full refund. Just let us know within 7 days of receiving it, and include a few photos so we can make it right.
🚚 Who Pays for Return Shipping?
• If it’s our fault (wrong item, damaged, defective): We cover it.
• If you simply changed your mind: we kindly ask you to cover return shipping.
We’ll never charge restocking fees or make things complicated—because that’s just not who we are.
💳 How and When Do I Get My Refund?
Once your return is received and inspected, we’ll issue a refund back to your original payment method within 3–5 business days. You’ll get a confirmation email as soon as it's done.
No hidden fees. No tricks. Just real support.
💬 Still Have Questions?
We’re just an email away. Reach out to support@henmnii.com anytime. Whether it’s a return, a suggestion, or just reassurance—we’re always here to help.