FAQ
❓ Frequently Asked Questions (FAQ)
We know mobility matters. Here are quick answers to questions we hear most often.
🚚 1. How long does shipping take?
We ship from U.S. warehouses and aim to process your order within 1–2 business days. Standard delivery usually takes 3–6 business days depending on your location. You’ll receive tracking information once your order ships.
📦 2. Can I return a product if it doesn’t fit or feel right?
Absolutely. We offer a 30-day hassle-free return policy. If the product isn’t right for you, contact us at support@henmnii.com and we’ll guide you through a simple return process—no pressure, no complicated forms.
🔧 3. What if the product is damaged or defective?
We stand behind our quality. If your item arrives with any issue, please email us within 7 days of delivery with photos. We’ll replace it or issue a full refund. No arguments—just solutions.
🛠 4. Do I need tools to assemble the rollator?
In most cases, no tools are required. Our products are designed for quick and easy assembly. Instructions are included in the box, and you can always reach out if you need help.
📏 5. How do I know if this rollator fits me?
Our rollators are adjustable in height and designed to fit most adult users. For detailed measurements, please refer to each product page. Still unsure? Email us—we’ll help you choose the best model for your needs.
🏠 6. Do you offer home delivery for seniors?
Yes! All orders are shipped directly to your door. If you’re ordering for a loved one, you can include a gift note or special instruction in the cart.
💳 7. What payment methods do you accept?
We accept major credit cards, PayPal, and Shop Pay. All payments are securely processed. We do not store your payment information.
📩 8. I have another question. How can I reach you?
We’re here to help. Email us anytime at support@henmnii.com and a real human will respond—usually within 24 hours or less.
Still need help?
We’re just one email away: support@henmnii.com